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Support

Experiencing technical problems? The fastest way to fix is to contact the vendor and follow their support procedures. SoftGen will ensure speedy resolution of the problem, please advise the Ticket ID number to adminstaff@sgen.com.au.

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SoftGen strives to provide a high level of support for all its products and services, covering Vulnerability Assessment, Security Awareness Training and Networkl Security.

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Acunetix support provides you with the latest manuals, frequently asked questions, and the build history for Acunetix Web Vulnerability Scanner.

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Acunetix Support

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For Technical Support questions, please follow this link:

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https://support.gfi.com/hc/en-us

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Note the Customer ID is to be used when requesting technical support.

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Create and manage your cases with ease and get routed to the right product specialist.

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https://www.rapid7.com/for-customers/

For technical support and any other concerns, please contact sales@sgen.com.au

or phone 02 9416 0416.

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For technical support and any other concerns, please contact 

information@layer8security.com.au

or phone 1300 536 706.

Support - Vipre

Follow the link below to view Smarsh (Actiance) Support.

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https://central.smarsh.com/s/article/How-do-I-contact-Smarsh-Support

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For technical support and any other concerns, please contact support@sgen.com.au

or phone 02 9416 0416.

In the event that you have a problem with your Embarcadero license, the fastest way to have the problem resolved is to contact Embarcadero direct.

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